FAQ
Frequently Asked Questions (FAQ)
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom.
How long will my order take to arrive?
Orders typically arrive within 6 to 9 business days. This includes 1–2 days for processing and 5–7 days for delivery, depending on your location in the UK.
When will my order be processed?
Orders placed before 18:00 (GMT) from Monday to Saturday are processed the same business day. Orders made after this time or during weekends are processed the next working day.
Can I cancel or change my order after placing it?
Changes or cancellations are not possible once your order is being processed. If you wish to cancel or make adjustments, please contact us within 1–2 business days of placing your order.
How can I track my order?
Once your order has been shipped, a tracking link will be sent to your email. You can also track your shipment through our Order Tracking Portal.
What is your return policy?
You can return items within 30 days of receiving your order. Items must be unused, unwashed, in original packaging, and with all tags attached.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure safe delivery.
When will I receive my refund?
Refunds are issued within 5 business days after we receive and inspect the returned items.
Do you accept exchanges?
Yes. To exchange an item, return the original and place a new order for the replacement item via our website.
What should I do if my item is damaged or incorrect?
If your item arrives damaged or the wrong product was sent, please contact us right away at info@prefashion.uk with photos of the issue. We will resolve the problem as quickly as possible at no extra cost to you.
How do I contact customer service?
You can reach our customer service team from Monday to Friday, 09:00 – 17:00.
Company Name: Hanovic Trading B.V.
Address: Maasdijk 136, Aalst, Gelderland, 5308JG, Netherlands
Email: info@prefashion.uk
Phone: +44 7418 637323
Company Registration Number: 90630548
VAT Number: NL865384976B01
Customer Service: Monday to Friday, 09:00 – 17:00